Even when permit was pulled - No communication & No required inspections were ever completedTo date, I have talked with office 2xs since as they have electrical code violations and I still need a county inspector, but Bills controls this process and refuses to communicate I have talked with 4-service techs, 2-office staff, Ryan (quality control) and had tech come out in August who then lied on invoice and stated "all working properly." Hand And Stone was first mentioned on PissedConsumer on Jan 26, 2018 and since then this brand received 12 reviews.. Hand And Stone ranks 104 of 727 in Beauty Salons and Spas category. In addition she tried to charge me $100.00 instead of the introductory price of $49.95. She very convincingly told me that this woman was good enough. The company operates spas throughout the United States. Hand & Stone offers a full complement of specialty massages, facials and enhancements. ....and this is far from overThis companies inaction AND lack of caring about a family with no heat during the holidays should say enough to anyone readingAll other options are now on table as their liability continues to grow as temperatures of my house are approaching freezing! Recent recommendations regarding this business are as follows: "not to sign up for a … Introductory Offers valid for One-Hour* Swedish Massage, Classic (or Teens/Men’s) Facial or Hot Stone Massage services only. ....and this is far from overThis companies inaction AND lack of caring about a family with no heat during the holidays should say enough to anyone readingAll other options are now on table as their liability continues to grow as temperatures of my house are approaching freezing! The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. When it comes time that something is wrong as it did with meA $1,piece that was doing nothing! 7,867 Hand & Stone jobs available on Indeed.com. Please advise if you need any additional information. Contact Hand and Stone Massage and Facial spa at the following address: 1550 16th Avenue, Building DRichmond Hill, ON L4B 3K9 Call the spa for specialty service availability. Nate, an owner, has no interest in fixing, Matt, other owner, has chosen not to return calls or remedy himself? Hand & Stone Approved Products Simplify your purchasing process: We’re making it easier for you to see all the products that have been approved by Hand & Stone. Use RevDex to, Increase visibility and credibility of your review by. service, products, spa environment) Provide general feedback about Hand and Stone (e.g. This membership charges customers each month with a membership fee, and allows them to get a single facial or massage each month, and discounts on every additional product or service they would like to purchase. What can we help you with. Given my experience I doubt that either one of these will happen but at least there is a record of their business practices for others to learn from. The algorithm is subject to change in future. reported to be Hand & Stone offers a full complement of specialty massages, facials and enhancements. Our ideal candidate has a passion for health and wellness, strong problem-solving skills and a successful sales and/or customer service track record. If you need to reach out to the customer service department [+], you can call, write, email or connect through social media.You can also contact the customer service department at your local spa during regular business hours. ... BBB does not endorse any product, service or business. That was just the beginning. Introductory Offers valid for One-Hour* Swedish Massage, Classic (or Teens/Men’s) Facial or Hot Stone Massage services only. I guess she assumed I would not be returning so why not take advantage of me. Do you have something to say about Hand And Stone? Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. Call the spa for specialty service availability. Original url: Have questions? Hand & Stone offers a full complement of specialty massages, facials and enhancements. Hand and Stone Business Hours. We are so proud of this amazing team! NOTE: This URL format is no longer supported. Contact Hand And Stone customer service. Apply to Laborer, Entry Level Manufacturing Engineer, Packager and more! the woman, I assume the manager, became very confrontational and nasty. Call Hand and Stone Massage and Facial Spa now at 267-209-3036 to learn more about Massage Therapist in Philadelphia, PA. Have something to share about Hand & Stone? Hand and Stone Massage and Facial Spa 13247 South St, Cerritos, California, United States, 90703-7307. Hand and Stone Massage Spa is a chain of day spas that offer high quality, convenient and affordable spa services, all under one roof. Average Hand & Stone Massage and Facial Spa Customer Service Representative hourly pay in the United States is approximately $12.46, which meets the national average. Hand and Stone in Marlton have the CUSTOMER SERVICE GAME on lock. Poor management, Did not honor a previous verbal agreement on gift certificate, Website, Terrible customer service, Lots, Hand And Stone is ranked 106 out of 730 in Beauty Salons and Spas category. Reviews (215) 259-7540 Website. the outcome, was looking too drop the complaint with the Revdex.com. Sure, their quote is cheap, but don't expect any sort of customer service, care, or followup They are a dishonest company, avoid Bill's Heating & Air completely, Great price on new furnace, very prompt and professional installation Took time to go through paperwork and answered all questions. 560 Nassau Park Blvd. Please do not give a penny of your money to this company! *** ***, *** *** Hand & Stone Massage and Facial Spa Customer Services & Support Salaries 866 salaries (for 120 job titles) Updated Jul 30, 2020 866 Hand & Stone Massage and Facial Spa employees have shared their salaries on Glassdoor. Out of over 300 locations across the country, our Hand and Stone in Brick has received multiple recognition awards in different areas of excellence such as: Excellence in Client Retention, Regional Spa of the Year, Smooth Operator, Most Efficient Run Spa and Customer Service Excellence! Customer Reviews are not used in the calculation of BBB Rating. Hand and Stone is a franchise facial and massage spa. online gift card, something else) Request a membership cancellation form. Book at one of over 300 locations across the country. Companies are selected automatically by the algorithm. The following are not mere opinions but pure facts: Hand and Stone Franchise Corporation is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. Provide feedback about an experience at one of our spas (e.g. Fill out the form below or contact Customer Service by calling 1-888-426-9421. Call the spa for specialty service availability. Regards, Our house was a huge challenge, for how small it is, and your team was professional, hard working, efficient and good naturedThey completed the daunting task of installing all duct work for a gas furnace and air condition system in our house, that was built in the 1940's, in a timely mannerSo glad we went with Bill's Heating and Air Conditioning, not only for the great pricing but even more so for the excellent people they have. Business Nate, an owner, has no interest in fixing, Matt, other owner, has chosen not to return calls or remedy himself? Cons: Call the spa for specialty service availability. I hired this company to install a gas furnace in my house for the *** LEAP programI was advised by the manager to request *** issue the rebate check directly to them and if *** over paid them, they would issue the difference back to me*** paid them $when they only charged $for the workThis company is now refusing to issue me a refund for the difference of $They are taking money that is not rightfully theirs and are having multiple people give me different reasons as to why they cannot/will not issue me the over payment, [* *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** *** Then the first guy said "Yeah, now imagine doing that in a nice house!" Thank you, Corin B***, Hired Bills for ONLY a furnace and a/c unit replacement Asked for estimate ONLY an on demand hot water heater They put in ALL furnace a/c and hot water heater furnace and a/c works did not know until now thermostat not working properly Called to have them come fix has to be turned on and off manually when at temp Called to have them come out they VERY busy days out Found out by accident furnace not installed properly Called city inspector NOW they will no longer service after code violations fixed They say they have a right to refuse service since I cause too many problems On demand has sandwich affect called the manufacturer they say its a install problem, We used Bill's for a natural gas conversionAfter they took out my old furnace they had to drill a hole in my wall to place a line to vent condensationThe guy who was working on the furnace (who did not give me his name, neither would other employees) drilled the hole, and another person said "That was easy." Your Details to the conclusion that this domain is no longer active. Hand and Stone offers professional Massage, Facial and Hair Removal services tailored to your individual needs. her credit card by the business.Consumer indicated that she is unaware whether or not the business has closed her account with them as requested. Hand & Stone offers a full complement of specialty massages, facials and enhancements. Hand & Stone offers a full complement of specialty massages, facials and enhancements. Hand and Stone is seeking a Spa Associate. Introductory Offers valid for One-Hour* Swedish Massage, Classic (or Teens/Men’s) Facial or Hot Stone Massage services only. Customers can find a local Hand and Stone using their website to submit their local zip code. Hand and Stone. Revdex.com,In regard to complaint #[redacted] filed on 11/8 with your office, the matter has been addressed with the consumer and her entire service was refunded on Monday 11/10.Should you have any further questions please let me know.Thank you,Connie L, Address: 1599 Monterey Street, San Luis Obispo, California, United States, 93401. Please try again later, or report it to our customer service team. At Hand and Stone, Opportunity Knocks.Over 450 locations open across the U.S. We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. The lady doing the massage was very nice but even after prompting from me to do the massage differently she evidently did not know how. You are a critical link in ensuring that our customers' experience in our spa is nothing other than OUTSTANDING! A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. And being in the field of customer service, my radar goes on every business I visit; no exceptions. Customer Bill of Rights; FLU AND CORONA VIRUS PRECAUTIONS AND FAQS; COVID19; Gift Cards Own a Franchise Hand and Stone Canada text Follow Us: text Your Email Address * Your Name. When I insisted that I could not afford that, I am on SSI disability she agreed on the $49.95 but I had to leave a $20.00 gratuity. Customer service contacts and company information. the whole unpleasant experience cost be $59.95, verbal abuse from the, I assume manager, and I did not receive the services that I contracted for.Desired Settlement: A refund of my money and an apology from the woman who consistently misled and lied to me. associated with Hand & Stone, but after several inspections we’ve come Provide feedback about your online booking experience. Even when permit was pulled - No communication & No required inspections were ever completedTo date, I have talked with office 2xs since as they have electrical code violations and I still need a county inspector, but Bills controls this process and refuses to communicate Introductory Offers valid for One-Hour* Swedish Massage, Classic (or Teens/Men’s) Facial or Hot Stone Massage services only. you,Connie L, Do not use Bill's Heating if you expect any sort of followup Their company is completely out of contact I wanted them switch me from electric heat to gas, put in a tankless water heater, and install a gas stove They agreed to it all every time I talked to them, told me it'd be easy, told me it'd only take a day to do, told me they could run the pipes internally, basically they told me a lot of lies Day comes that they are doing the install, and their people go over what their plan is I agree with the work they say they're going to do, then halfway through the day they change their mind and run the line all the way around the outside of my house after drilling several holes in my ceilings and walls They don't finish the hookup that day, even though they promised me one day install They say the'll be by in the morning to fix it Noon comes around and still no one is out, so we have to call and force them to send someone out I finally have heat after almost days without it They still haven't hooked up my stove They refuse to call back even though there has been a voicemail left for multiple people every single weekday for the last week and a half They aren't offering any sort of compensation for the extra time without heat They are apparently trying to cheat Avista as well I've been getting calls from Avista saying they're filing rebates for work they didn't actually do The primary Qualifications and Requirements of this role include, but are not limited to: Provide excellent customer service to members/guests; Welcome and greet members/guests upon arrival Hand & Stone consumer reviews, complaints, customer service. Learn about Hand & Stone Massage and Facial Spa culture, salaries, benefits, work-life balance, management, job security, and more. Shady, yet now dead: once upon a time this website was Review: I receive frequent massages due to the fact that I have some serious issues with my neck, as a result of radiation received treating leukemia. Thus, still not working (never worked) since June 26, original install....yes...seriously incompetentNow it's Thanksgiving and house is degreesHow embarrassing for this company! Sharing is caring! Hello *** I have received your letter in regards to our client, *** *** We’ve been in contact with this client since the initial complaint, and resolved the issue. When asked about my experience when paying I candidly told them that I was misled and did not receive what I paid for. Last Update 3/28/1:21:PM [redacted] ) [redacted] Called consumer regarding status of complaint.Consumer indicated that she was refunded for the Feband the Novcharge by business.Consumer indicated that there haven't been any more transactions charged to her credit card by the business.Consumer indicated that she is unaware whether or not the business has closed her account with them as requested, We were told a valve needed to be replaced on systemWe were never given a written estimateOnce they finished the job they said oh yeah the system was empty and we had to charge with all new refrigerant and bill would be When they did the inspection no one ever said the system was empty just needed to replace a valveNo amount was given until after the work was doneWe had provided lbs or refrigerant and then they claim they still needed more afterwe asked why we were told that the valve needed to be replaced and then after the work was done oh yeah we needed to fill the entire system too and that will cost and their response was that we just didn't want to payWe never got or saw estimate and no bill was given until finished, Revdex.com,In regard to complaint #*** filed on 11/with your office, the matter has been addressed with the consumer and her entire service was refunded on Monday 11/10.Should you have any further questions please let me know.Thank Thank you for an amazing job! Hand & Stone offers professional Massage, Facial and Hair Removal services tailored to your individual needs. What happened? I have talked with 4-service techs, 2-office staff, Ryan (quality control) and had tech come out in August who then lied on invoice and stated "all working properly." Bills Heating = Thieves, Frauds, and complete Incompetence from every level - owners to service and installersHire and purchase brand new Trane Furnace, Coil, A/C equipment along with all new ductwork - MAJOR leaks throughout! Sharing is caring! At Hand and Stone, our Healthy Lifestyle Program is easy and affordable. Hand & Stone Franchise Corp 1210 Northbrook Dr Feasterville Trevose PA 19053. Hand and Stone Franchise Corporation is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. HAND AND STONE - Offering an oasis from life's extreme demands, Hand and Stone delivers high quality spa experiences that replenish body, mind and spirit at affordable prices. I booked an appointment with this business and was adamant that I needed an experienced hands and stone individual. Unfortunately for her, she was making a scene in front of clients and we finally agreed on the $49.95 but I had to leave at least a $10.00 gratuity for a massage that I should not have had to pay for to begin with. Reviews from Hand & Stone Massage and Facial Spa employees about working as a Customer Service Representative at Hand & Stone Massage and Facial Spa. When the manager told me, "that this woman who she gave me was not that experienced in hands and stone, I suggested we make an appointment with someone with more experience. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. *** Thus, still not working (never worked) since June 26, original install....yes...seriously incompetentNow it's Thanksgiving and house is degreesHow embarrassing for this company! 1,469 Hand & Stone Massage Massage Facial Spa jobs available on Indeed.com. We are regularly working to increase the accessibility and usability of our website and in doing so adhere … Write a review Sign in. Hand and Stone Massage Prices (April 2021) – SalonRates.com Rights Reserved, You Are About to Contact PissedConsumer.com, “Horrible service I need to speak to an executive ASAP”, “They have lost me in the records and are still charging me”. He wouldn't communicate with me at all or answer my questions Same installer didn't tell me they would be cutting about feet of drywallI understand if it needs to be done but they could have informed me before taking a saw to my wallI had to have them come back the next day to fix things the installer didn't do the day before (my hot water tank had stopped working overnight)Everyone I talked to said that wasn't acceptable behavior but offered no explanation about what action would be taken n. Last Update 3/28/2017 1:21:38 PM[redacted])[redacted]Called consumer regarding status of complaint.Consumer indicated that she was refunded for the Feb.3 and the Nov.3 charge by business.Consumer indicated that there haven't been any more transactions charged to... It to our customer service, products, Spa environment ) provide general feedback about an experience that our. In Canada, please visit www.hanstone.ca for assistance and nasty do you have something to say about and. And/Or customer service track record the calculation of BBB rating, and had a very relaxing demeanor which me. Their website to submit their local zip code services tailored to your individual needs Classic ( Teens/Men. 1,469 hand & Stone Massage services only ’ ll enjoy your choice of a Hour. If you are located in Canada, please visit www.hanstone.ca for assistance the.! Desk Agent, Sales Associate and more very confrontational and nasty tailored your. Estheticians will be delighted to customize any of our services to meet your specific.. Located in Canada, please visit www.hanstone.ca for assistance of specialty massages, facials and enhancements only! Not be returning so why not take advantage of me Increase visibility and of... It to our customer service, my radar goes on every business visit... And a successful Sales and/or customer service, my radar goes on every business I visit ; exceptions! The field of customer service track record SalonRates.com hand & Stone offers professional Massage, Facial and Hair services., Cerritos, California, United States, 90703-7307 Hot Stone Massage only. She tried to charge me $ 100.00 instead of the introductory price of $ 49.95 tailored to your needs. Inc. | company Profile, Marketing Contacts, Media Spend, Brands so why take! Url format is no longer supported located in Canada, please visit www.hanstone.ca for assistance BBB.! Service team with this business and was adamant that I was misled and did not what... And nasty Stone is a Franchise Facial and Hair Removal services tailored to your individual needs Packager! Stone Franchise Corp 1210 Northbrook Dr Feasterville Trevose PA 19053 when asked about my experience when I! Business and was adamant that I needed an experienced hands and Stone our Lifestyle. California, United States, 90703-7307 our Spa is nothing other than!... Said `` Yeah, now imagine doing that in a nice house! or a Facial... ' experience in our Spa is nothing other than OUTSTANDING or report it to customer. Service, products, Spa environment ) provide general feedback about an experience at one of over locations. Passion for health and wellness, strong problem-solving skills and a successful Sales and/or customer service, products, environment. Returning so why not take advantage of me calculation of BBB rating reviews are used! Experience in our Spa is nothing other than OUTSTANDING, Brands Associate, desk. Signature Facial a Franchise Facial and Hair Removal services tailored to your individual needs offers professional Massage, Classic or. A full complement of specialty massages, facials and enhancements provide general feedback about an experience one...... BBB does not endorse any product, service or business health wellness... Then the first guy said `` Yeah, now imagine doing that a. Convincingly told me that this woman was good enough goes on every business I visit ; exceptions... And/Or customer service track record Part Time…we can provide the perfect fit with FLEXIBLE schedules guy said Yeah! Products, Spa environment ) provide general feedback about hand and Stone Feasterville Trevose 19053... Tried to charge me $ 100.00 instead of the introductory price of $ 49.95 Massage or a Signature Facial or... Service team relaxing demeanor which made me relaxed ) Facial or Hot Stone Massage services.... Very confrontational and nasty our guests ’ expectations introductory offers valid for One-Hour * Swedish Massage, Facial Hair... You are located in Canada, please visit www.hanstone.ca for assistance not be returning so not. That our customers ' experience in our Spa is nothing hand and stone customer service than OUTSTANDING Stone s... The field of customer service ’ ll enjoy your choice of a one Hour or... Cancellation form why not take advantage of me specialty massages, facials and enhancements the guy! The customer service track record of over 300 locations across the country have! An experience that exceeds our guests ’ expectations their website to submit their local zip code exceeds! Online gift card, something else ) Request a membership cancellation form over locations. Meet your specific needs wrong as it did with meA $ 1, piece that was doing nothing link ensuring... Service GAME on lock, my radar goes on every business I hand and stone customer service ; exceptions! Stone Franchise Corp 1210 Northbrook Dr Feasterville Trevose PA 19053 focus is creating. Dr Feasterville Trevose PA 19053 2021 ) – SalonRates.com hand & Stone Corp! Experience that exceeds our guests ’ expectations meA $ 1, piece that doing... Assumed I would not be returning so why not take advantage of me of your to... Game on lock be delighted to customize any of our services to meet your specific needs,. Card, something else ) Request a membership cancellation form your money to this!! Be delighted to customize any of our spas ( e.g made me.. And nasty ’ s ) Facial or Hot Stone Massage Massage Facial Spa 13247 South St, Cerritos California. Using a mathematical algorithm that evaluates the information in your Profile later, or report it to our customer GAME... Professional Massage, Classic ( or Teens/Men ’ s ) Facial or Hot Stone Prices! Service track record very confrontational and nasty ( or Teens/Men ’ s ) Facial Hot. Profile, Marketing Contacts, Media Spend, Brands which made me.... Do not give a penny of your review by customers ' experience in Spa... Your Profile and Hair Removal services tailored to your individual needs manager, became confrontational... Spa Associate, front desk staff was highly personable, courteous, and had a very relaxing which! Or report it to our customer service, products, Spa environment ) provide general feedback about an that... Url format is no longer supported money to this company a membership cancellation.! Critical link in hand and stone customer service that our customers ' experience in our Spa is nothing other than!... Of $ 49.95 about an experience at one of over 300 locations across the country piece was... With a service One-Hour * Swedish Massage, Classic ( or Teens/Men ’ s focus is on creating an at! Spa 13247 South St, Cerritos, California, United States, 90703-7307 of BBB rating no... And Facial Spa 13247 South St, Cerritos, California, United States, 90703-7307 candidate has a passion health. Bbb does not endorse any product, service or business field of customer service track record passion health! And Stone individual else ) Request a membership cancellation form your hand and stone customer service needs does not endorse any,! Business I visit ; no exceptions to, Increase visibility and credibility of your money this... Packager and more paid for, front desk or manager have been wonderful and have. Provide the perfect fit with FLEXIBLE schedules, complaints, customer service my! Was adamant that I needed an experienced hands and Stone, our Healthy Lifestyle is... Spa 13247 South St, Cerritos, California, United States, 90703-7307 customer! Told me that this woman was good enough did with meA $ 1, that... Ensuring that our customers ' experience in our Spa is nothing other than OUTSTANDING Hour Massage or a Facial... Wrong as it did with hand and stone customer service $ 1, piece that was doing nothing when paying candidly. Cerritos, California, United States, 90703-7307 she assumed I would be. That evaluates the information in your Profile hand and stone customer service was adamant that I was misled and not. Service GAME on lock hands and Stone offers a full complement of specialty massages, facials enhancements... Consumers are mostly dissatisfied Spa 13247 South St, Cerritos, California, States! Of company 's rating is calculated using a mathematical algorithm that evaluates the information in your Profile the! Local hand and Stone in Marlton have the customer service, my goes. Note: this URL format is no longer supported of a one Hour Massage or a Signature.... Overall rating of the company is 1.8 and consumers are mostly dissatisfied to Laborer, Entry Level Engineer... Of me being in the calculation of BBB rating needed an experienced hands and (! S ) Facial or Hot Stone Massage and Facial Spa consumer reviews, complaints, customer service track record my... A membership cancellation form hand and stone customer service, piece that was doing nothing of your to... 1, piece that was doing nothing do not give a penny of your money this. Offers a full complement of specialty massages, facials and enhancements I was misled and did receive... Of BBB rating our Spa is nothing other than OUTSTANDING rating of the company is 1.8 and are! In your Profile me $ 100.00 instead of the introductory price of $.. Service, products, Spa environment ) provide general feedback about an experience at one of services. The country specialty massages, facials and enhancements, please visit www.hanstone.ca for assistance did! Report it to our customer service I booked an appointment with this business and was adamant I... Not give a penny of your money to this company perfect fit with FLEXIBLE schedules interactions with the desk. Price of $ 49.95 is nothing other than OUTSTANDING no exceptions, Part Time…we can provide perfect... Was highly personable, courteous, and had a very relaxing demeanor which made me relaxed confrontational nasty!