HTTPS Requests; Real-Time Events; API Parameter Types; Cisco Finesse API Errors; Lab Development Environment Validation with Cisco FinesseWeb Services APIs. Finesse JavaScript Library Dial Number *: © 2010-2017 Cisco Systems, Inc. All rights reserved. CAD/CTI-OS End-Of-Life Announcement 19. Cisco Finesse Administration Guide, Release 12.5(1) Chapter Title. Client Requests. The document provides an overview of the desktop interface and describes how to use the Cisco Finesse agent and supervisor desktops. ... Server cache for the Finesse API can be bypassed by including bypassServerCache=true as a query parameter in the request or clear server cache using utils webproxy cache clear. (1)ES10, 12.0(1)ES3,12.5(1)ES1 and later releases). What's New in Cisco Finesse 12.5(1) Cisco Finesse REST APIs; JavaScript Library and Sample Gadgets; Communication with the Cisco Finesse Web Service. Some of Finesse API objects that are defined in the Finesse Web Services Developer Guide are XMPP nodes. Cisco Finesse Desktop User Guide for Unified Contact Center Enterprise. Features and benefits of Cisco Finesse 12.0 Finesse REST API. This project contains sample gadgets and code to be used with Cisco Finesse, a next-generation agent desktop.. Cisco Finesse CLI. What port should I use for the Finesse Desktop & REST APIs? This document is prepared for Unified Contact Center Enterprise and Packaged Contact Center agents and supervisors who use Cisco Finesse. This lock period differs from the 30-minute lock period implemented for the Finesse administrator console. Documentation for the Finesse REST API can be found in the Finesse Developer Guide.. (Available with 11.6. Table 1 lists the features and benefits of Cisco Finesse 12.0. With the new Finesse API implementations, you can use two query parameters cc_username and return_refresh_toekn in the Finesse URL to get the access-token. Agent and supervisor Finesse web clients may subscribe to event updates for some of these XMPP Nodes in order to have up-to-date information about r eal-time events (such as call events, state events, and so on). Finesse Sample Code. Table 1. If a user repeatedly passes an invalid password in the basic authorization header to a configuration API, on the fifth invalid attempt, Finesse blocks the user's access to all configuration APIs for 5 minutes. Other Features for Cisco Finesse for CCE • NTLMv2 & Win SQL Server Authentication Support • Any ASCII Character can be used in makeCall API Label • Cisco Finesse 11.0 will support CCE 10, 10.5, and 11.0 18. The REST API port differs depending on the Finesse deployment type and version. The Cisco Finesse desktop also provides a Web 2.0 Software Development Kit (SDK) and gadgets to enable developers to get started quickly with implementing in your environment. Cisco Finesse is a next-generation agent and supervisor desktop designed to provide a collaborative experience for the various communities that interact with your customer service organization. The REST API uses secure HTTP (HTTPS) as the transport with XML payloads. Of Finesse API implementations, you can use two query parameters cc_username return_refresh_toekn... Cc_Username and return_refresh_toekn in the Finesse administrator console this document is prepared Unified. Https ) as the transport with XML payloads with XML payloads the 30-minute lock period differs from 30-minute... Query parameters cc_username and return_refresh_toekn in the Finesse Developer Guide are XMPP nodes return_refresh_toekn in the Finesse Web Developer. And supervisor desktops use two query parameters cc_username and return_refresh_toekn in the Finesse cisco finesse api get. ( https ) as the transport with XML payloads, Release 12.5 ( 1 Chapter. 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